Coronavirus 2019-nCoV Q&A

Coronavirus 2019-nCoV Q&A

For questions specifically related to travel to Croatia not addressed by the Q&A please contact mintcz@mint.hr and Cc info@htz.hr

 

For questions regarding crossing the border of Republic of Croatia, please check : https://mup.gov.hr/uzg-covid/english/286212

 

For questions regarding filling out the entercroatia online form please contact: entercroatia@mint.hr

 

For specific questions regarding epidemiological measures, economic measures and any legal questions in the Republic of Croatia during the COVID-19 pandemic please contact: mintcz@mint.hr

 

Additional information may be found here with additional information specific to travel Q&A available here*

 

For additional information, the EU has launched ‘Re-open EU’, an interactive tool which aims to support a safe relaunch of travelling and tourism across Europe.

 

*Please note, all external links provided are not updated by the CNTB and the CNTB cannot be held accountable for their accuracy.

 

Below you can find the latest measures regarding travel to the Republic of Croatia.

Is it safe to travel to Croatia?

Croatia is open to tourists. The requirements may slightly differ depending on your country of origin.

 

Effective July 1st, all EU/EEA nationals and persons with permanent residence in EU/EEA country can enter Croatia freely, without restrictions. More information can be found here.

 

All travellers are, however, advised to fill out the form on the ENTERCROATIA web-page.

 

Third country nationals still have some restrictions in place: they can enter on business or tourism related reasons only.

 

Also, effective July 10th, travellers from England can visit Croatia with no quarantine restrictions on return to England, unless you have travelled through a destination which is not exempt.

 

As with EU/EEA nationals please be sure to:

  ☑️ Fill out the 'Enter Croatia' form to help speed up the process of crossing the border https://entercroatia.mup.hr/

  ☑️ Familiarise yourself with Croatia's current safety measures

 

And in addition, please

  ☑️ Check out the latest FCO advice

  ☑️ Fill out the UK's Passenger Locator form so that you can get home with ease

 

Also effective July 10th, additional requirements have been implemented on visitors arriving from third-countries.

 

More information is provided below.

 

 

Croatian Citizens

Croatian citizens are allowed to return to the Republic of Croatia without any additional requirements or special measures.

 

 

EnterCroatia

The EnterCroatia online form allows visitors to enter all the necessary information and data prior to traveling to Croatia to ease border crossing upon entry.

 

EnterCroatia may be accessed here: https://entercroatia.mup.hr/

The online form includes all data normally requested in the process of crossing the border and with the simple presentation of a passport or identity document to a police officer at the border, the number or code from the identity card or passport is automatically linked to all pre-entered data. In this way, the time to complete the entire procedure of data entry at the border for each individual person in any given vehicle is reduced to a minimum and traffic flow is increased.

 

All visitors who fill out the online form will receive email instructions that will include epidemiological guidelines and information that are currently in place for visitors to Croatia.

 

At the moment the page is available in eleven languages including English, Croatian, German, French, Italian, Dutch, Slovenian, Hungarian, Polish, Slovak and Czech.

 

Please note that for organized travel via bus, the forms can be filled out in advance by the agency organizing the travel, whereas individuals traveling on regularly scheduled bus routes are required to complete the form individually.

 

The form is also available in a mobile-responsive format that may be accessed via the same link and completed on a mobile device. Should there be any issues or questions with regard to the form, please contact:  entercroatia@mint.hr

 

 

Entry into the Republic of Croatia for foreign citizens:

Effective July 1st, all EU/EEA nationals and persons with permanent residence in EU/EEA country can enter Croatia freely, without restrictions. 

 

All travellers are, however, advised to fill out the form on the ENTERCROATIA web-page.

Effective July 10th third country nationals have new restrictions in place: they can enter on business or tourism related reasons only under certain conditions described in more detail below.

 

When entering the Republic of Croatia, nationals of Member States of the European Union or Schengen Member States and Member States associated with the Schengen area, as well as members of their families, and third-country nationals who are long-term residents under Council Directive 2003/109 / EC of 25 November 2003 concerning the status of third-country nationals countries of long-term residence and persons entitled to reside under other EU directives or national law or who hold national long-term visas are not required to provide any a special reason for their entry (business, economic, tourist, etc.).

 

They can enter the country under the same conditions as prior to COVID-19 outbreak, but still under epidemiological control and by complying with general and special recommendations issued by Croatian Institute of Public Health.

 

This also applies to citizens of the Principality of Andorra, the Republic of San Marino, the Principality of Monaco and the Holy See.

 

Also, effective July 10th, travellers from England can visit Croatia with no quarantine restrictions on return to England, unless you have travelled through a destination which is not exempt.

 

As with EU/EEA nationals please be sure to:

  ☑️ Fill out the 'Enter Croatia' form to help speed up the process of crossing the border https://entercroatia.mup.hr/

  ☑️ Familiarise yourself with Croatia's current safety measures

 

And in addition, please

  ☑️ Check out the latest FCO advice

  ☑️ Fill out the UK's Passenger Locator form so that you can get home with ease

 

In order to shorten the procedure on border crossing points, all visitors are advised to announce their visit by filling in the form on the following site https://entercroatia.mup.hr/

 

All other foreign nationals may enter the country for business, tourist reasons or other economic interests for the Republic of Croatia, and pressing personal reasons, if they provide relevant proof and adhere to the measures outlined below. Please note that once you receive confirmation that you may enter the Republic of Croatia, you are advised to fill in the announcement form on the following link: https://entercroatia.mup.hr/ in order to shorten the waiting time. 

 

Further information may be found here and additional announcements will be made available in accordance with any newly published Civil Protection Directorate decisions.

 

For other foreign nationals who intend to cross the state the border entry is restricted and a temporary ban on entry has been placed on all aside from the following exemptions exist for the following categories as outlined below via the Decision on temporary prohibition of crossing the border crossings of the Republic of Croatia (NN 74/20) prohibits or restricts the crossing of passengers through border crossings, of which are exempt:

 

EU nationals (irrespective of their place of residence), the Schengen area and Schengen associated countries, as well as members of their families and third-country nationals who are long-term residents under Council Directive 2003/109/EZ of 25 November 2003 on the status of long-term nationals of third countries and persons entitled to stay under other EU or national Directives or having national long-term visas.

 

The temporary prohibition on entry into the Republic of Croatia from third countries, with the exception of passengers referred to in point 1, shall not apply to:

 

2a) Health care professionals, health researchers and associates, nursing professionals and persons requiring urgent medical treatment

 

2b) Cross-border workers

 

2c) Carriers of goods and other transport personnel to the extent necessary

 

2d) Diplomats, police officers in the performance of their duties, civil protection services and teams, staff of international organisations and international military personnel in the performance of their functions

 

2e) Transit passengers

 

2f) Passengers travelling for tourism or other business reasons or having other economic interest, and passengers travelling for the purpose of education

 

2g) Passengers travelling for urgent personal reasons (e.g. they own a property in the Republic of Croatia) or have any other immediate personal reason

 

IMPORTANT Instructions for the health supervision of passengers entering the Republic of Croatia from third countries:

a) For all passengers entering the Republic of Croatia from third countries, under exemption from the prohibition to cross the border referred to in point 2g, health supervision with 14 days quarantine/self-isolation is mandatory.

 

Quarantine/self-isolation can be shortened to seven days if a passenger does a nasal and pharynx swab at his/her expense seven days after entering Croatia and gets a negative PCR test result for SARS-CoV-2.

 

b) The obligation of self-isolation for passengers entering the Republic of Croatia from third countries does not apply to passengers referred to in points 2a, 2b, 2c, 2d, and:

 

2e) Transit passengers:

For transit passengers, the border police will, after they have been granted entry, check whether they have left the territory of the Republic of Croatia within 12 hours

This rule can only be applied if the departure from the Republic of Croatia to a neighbouring country enables it to enter.

 

2f) Passengers entering the Republic of Croatia for tourism or other business reasons or having other economic interest, as well as persons travelling for educational purposes.

 

These passengers may enter Croatia without the obligation of self-isolation upon presentation of a negative PCR test of the nose and pharynx for SARS-CoV-2, not older than 48 hours (starting from the time of taking the swab until arrival at the border crossing), or with the obligation of 14 days quarantine/self-isolation if they do not have a negative PCR test.

 

Passengers entering Croatia without the obligation of self-isolation shall comply with the following measures during the first two weeks of their stay in Croatia:

 

During the first 14 days after entering the Republic of Croatia, exits from accommodation are limited only to the necessary ones: performance of work if it is a business reason for entering the Republic of Croatia, performance of necessary activities with continuous intensified implementation of hygiene measures.

 

  • During the necessary exit from accommodation it is recommended to use a mask or covers for the nose and mouth, maintain physical distance from other persons (minimum 1.5 meters) and conduct hand hygiene.
  • Hands wash as often as possible with warm water and soap and/or use a hand disinfectant that needs to be rubbed in the palms. Avoid touching the face, mouth, nose and eyes.
  • Avoid the use of public transport. In a means of transport, it is desirable that a person is alone or exclusively with persons sharing a common accommodation.
  • Gatherings should be consistently avoided
  • During business meetings it is necessary to meet as few people as possible, ensure a physical distance of 1.5 meters and availability of disinfectants, and avoid unnecessary meetings.
  • Payment services are performed by non-cash card payments or on-line services.
  • Every morning it is necessary to measure the body temperature if it is higher than 37.2C, the measurement should be repeated after 10 minutes, and if the temperature is higher than 37.2 C it is necessary to stay at home/in accommodation and contact a doctor in a tourist or COVID-19 infirmary or a territorially responsible epidemiologist.
  • In case of symptoms of acute respiratory infection (cough, sore throat, fever, short breathing/difficulty or loss of smell), it is necessary to stay at home/in accommodation and contact a doctor in a tourist or A COVID-19 infirmary or a territorially responsible epidemiologist.
  • In case of sudden onset of severe, life-threatening symptoms, contact emergency medical service at 194.

The above may also be found here.

 

 

All foreign citizens who have questions regarding any of the above travel exemption categories to the Republic of Croatia are instructed to send their intention to cross the state border (entry into the Republic of Croatia) to uzg.covid@mup.hr and their request will be addressed in the shortest possible timeframe. In addition, an online form in lieu of e-mail and Q&A related to this and the above is available here.

 

For those falling into category 2f, confirmation of accommodation booking in an accommodation establishment includes:

  • Confirmation of accommodation booking of all accommodation service providers / all types of accommodation

  • Camp lease contract

  • Permanent berth contract in a nautical tourism port

  • Confirmation of berth reservation in a nautical tourism port

  • Travel agency voucher etc.

 

Overall safety and hygiene measures, as well as social distancing are to be respected as required: The latest Covid-19 information and accompanying measures may be found here: https://www.koronavirus.hr/en.

 

For transit visitors from these countries, regardless of nationality, they will also receive special instructions regarding the transit route and requirements upon entering Croatia.

 

 

Are the borders open?

Currently, as mentioned above, borders are open in line with the above-mentioned requirements.

 

Any travellers or citizens that are allowed entry or return to Croatia at this time are required to adhere to the recommendations of the Croatia Institute of Public Health. With the number of active Covid-19 cases, new measures are taken frequently. Prior to making plans, we also recommend that you contact your local consulate or embassy for the latest travel information and consult your home country’s travel advisories for exit and re-entry requirements, to ensure that your travel falls within current guidelines.

 

 

Is proof of a negative Covid test required for entry?

No, Croatia does not require Covid testing, nor proof of a negative test to enter. With the exception of the third-country nationals outlined above for which restrictions apply. 

 

 

What additional health and safety measures are in place?

Aside from all the currently applicable health and safety measures recommended by the Croatian Institute of Public Health, face masks will become obligatory for certain public spaces effective July 13th and may be found here.

 

 

Are there flights to Croatia?

Flights to and from Croatia are increasing weekly throughout June. Croatia Airlines maintains flights from Zagreb to and/from most major cities throughout Europe. For more information on Croatia Airlines flights, please check their website.

 

Many other commercial airlines have updated flight schedules and have begun or are soon to begin flights to and from Croatia.  Please check their websites for flights to various Croatian cities. If you already have tickets for upcoming travel and/or have a question regarding travel with a specific airline, it is best to contact the airline directly as most are updating their flight schedules on a week by week basis. Should you be unable to use your current flight ticket we recommend postponing your travel to a later date.

 

Please find a list of airline websites below*:

  www.aerlingus.com

  www.austrian.com

  www.swiss.com

  www.britishairways.com

  www.lufthansa.com

  www.easyjet.com

  www.ryanair.com

  www.klm.com

  www.turkishairlines.com

  www.emirates.com

  www.airfrance.com

  www.eurowings.com

  www.airserbia.com 

  www.iberia.com

  www.qatarairways.com

  www.airtransat.com

  www.aeroflot.ru

  www.lot.com

  www.wizzair.com

  www.volotea.com

  www.vueling.com

  www.transavia.com                             

  www.brusselsairlines.com                  

  www.luxair.lu

  www.aegeanair.com/

 

*the above list is not exhaustive and may be added to or removed from as information becomes available; some of the aforementioned airlines may not have announced exact flight dates and it is best to check directly with the airline for flight schedules, whereas others may or may not have announced the resumption of flights to Croatia.

 

 

Are there any domestic flights operating within Croatia?

Domestic flights are operating and flights between Zagreb and Split, as well as Zagreb and Dubrovnik, along with flights from Zagreb to Pula and Zadar are available. These flights are operated by Croatia Airlines and more information may be found here.

 

 

Are hotels currently operation in Croatia and if not, when are hotels, camps, private accommodation and other expected to reopen?

A large number of hotels, camps, private accommodation and other accommodation facilities have resumed operations in Croatia. Please check with the hotel, camp or accommodation provider directly for details on timing. Please note, all accommodation facilities are required to prescribe to the recommended health and safety procedures that may be found here.

 

 

Are restaurants open?

Restaurants and cafes have been open and operational since early May, and are also allowed to provide outdoor seating and service, provided they have implemented prescribed health and safety measures.

 

 

Are beaches, parks and outdoor recreational facilities open?

Parks and public recreational facilities (including pools, aquaparks and thermal spas) have reopened, however health and safety measures, as well as social distancing guidelines still apply. Beaches are open for public use, again keeping in mind that health and safety, as well as any social distancing measures in effect at the time will apply. The Zagreb Zoo reopened to the public and National Parks and Nature Parks reopened May 11th, and continue to adhere to the prescribed and applicable health and safety measures.

 

 

Are events and public gatherings allowed?

The latest information for gatherings may be found here.

 

 

Are private boats allowed to enter Croatian waters and or mooring in Croatia? What is the situation with nautical tourism?

The sea border is also open for private vessels effective June 12th under the same conditions as land borders. The Ministry of the Sea, Transport and Infrastructure will provide guidelines on their website. Please be sure to fill out the enclosed PDF prior to travel.

 

Recommendations provided by the Croatian Institute of Public for yachts, boats and other nautical vessels may be found here (currently available only in Croatian)

 

 

Is there public transportation available within Croatia? Within and/or to and from various cities and regions. What about international train and bus service?

Public transportation is readily available throughout Croatia. For schedules and information on reinstated routes it is best to check with the local bus stations. Contact information for major stations may be found here.

 

Croatian domestic rail service is also available. Routes, timetables and availability may be found here.

 

Meanwhile, organized international bus service (charter and regular bus lines), as well as rail service, are now increasing in availability with many routes being reinstated from mid-June. For ease of travel please see the EnterCroatia information and ensure you or the agency you are travelling with has filled out your details in advance to ensure a quick and efficient border crossing. Contact information for major stations may be found here.

 

For all forms of public transportation, effective June 25th, passengers are required to where face masks.

 

 

Is there passenger traffic and or public ferry transport available to and from the Croatian islands?

Travel to and from all Croatian islands is available from the mainland and between islands where such a service exists.

 

For information on ferry lines operated by Jadrolinija please check here.

 

Information on additional ferry and catamaran lines to and from Croatia and/or to and from Croatian islands from the mainland may also be found via:

  Krilo

  Rapska Plovidba

  Split Express*

  SNAV*

  Venezia Lines*

  Adriatic Lines*

  Trieste Lines*

 

*As with airlines, this list may not be exhaustive and the timetables and start of service is dependent upon the individual company. Please check directly with the service provider in order to ensure accuracy, as timetables and service may change at any time.

 

For all forms of public transportation, effective June 25th, passengers are required to where face masks.

 

 

Driving in Croatia

There are no car traffic restrictions in Croatia and updates on the latest traffic conditions may be found via the Croatian Automobile Club website here. Meanwhile Croatian Motorways has implemented a Safe Travel campaign with road signage and the information leaflets being made available. More information may be found here.

 

 

Additional Information

Various recommendations and guidelines for the tourism sector may be found here or via the Croatian Institute of Public Health here (in Croatian).

 

 

Transiting through Croatia

If you are travelling through Croatia to another country, please note that there are specific guidelines in place regarding this. Travel is limited to the main highways and stops are limited. All transiting passengers are instructed to follow the guidance provided by the border control officers. A map of approved roadways may be found here (currently only in Croatian).

 

 

What in case I get infected by Covid-19?

In case you identify any symptoms that are similar to the mild flu-like symptoms, such as: fever, cough, shortness of breath, muscle pain and fatigue, or you had a close contact with a confirmed or suspected case of coronavirus infection, immediately call your doctor or epidemiological service, also you can contact one of tourist ambulances, contacts can be found here. Describe your symptoms and follow their advice. We suggest calling by phone before going to the doctor's office.

 

The Croatian Institute of Public Health has also issued a protocol for local municipalities and accommodation providers should any guest show symptoms of Covid-19. The protocol may be found here. Should you be visiting Croatia and exhibit any symptoms, please let your accommodation provider know immediately, in order to ensure health and safety protocol is followed.

 

 

Does my healthcare insurance cover any Covid-related health services in Croatia?

If you are an EU, EEA, UK or Swiss national and are covered by your country’s national health insurance provider, your coverage will cover any Covid-related services should they be required in Croatia just as they would be in their home country. Please take the time to check the validity of your European Health Insurance Card (EHIC) and/or have a new one issued prior to your trip. Or alternatively have a Certificate issued by your national health care provider.

 

Nationals of countries with which Croatia has a bilateral agreement (such as Bosnia & Hercegovina, Serbia, Montenegro, N. Macedonia and Turkey) are entitled to coverage by way of certificate as determined between national healthcare providers, which must be requested prior to travel to Croatia.

 

Nationals of other countries should check their health insurance coverage prior to travel to ensure they are covered in case of emergency health services that include any Covid-related health issues or purchase adequate travel insurance that provides Covid-related coverage.