Coronavirus 2019-nCoV – Preguntas y respuestas

Para las preguntas y respuestas relacionadas con el virus, visite la página de información de EU2020 - Preguntas y respuestas sobre el nuevo Coronavirus 2019-nCoV

For questions specifically related to travel to Croatia not addressed by the Q&A please contact mintcz@mint.hr and Cc info@htz.hr. Additional information may be found here with additional information specific to travel Q&A available here*.

 

*Please note, all external links provided are not updated by the CNTB and the CNTB cannot be held accountable for their accuracy.

 

Below you can find the latest measures regarding travel to the Republic of Croatia.

 

Is it safe to travel to Croatia?

Croatian citizens are allowed to return to the Republic of Croatia and EU citizens are able to return to their countries of origin. Since May 10th Croatian citizens have been and continue to be allowed to enter Croatia and/or exit the country in compliance with measures outlined by the Civil Protection Directorate. When there are valid reasons to travel which include essential business travel, foreign citizens will also be able to enter the Republic of Croatia in compliance with the recommendations of the Croatia Institute of Public Health – more details below, along with foreign citizens who travel for urgent personal reasons.

 

Entry into the Republic of Croatia for foreign citizens:

If a foreign national intends to cross the state the border, they must meet one of the following conditions:

  1. possesses documentation proving the ownership of real estate located in the Republic of Croatia or a marine vessel (boat, yacht, etc) - (may also be the holder of a lease), or is travelling to attend a funeral in the Republic of Croatia (and possesses appropriate documentation proving this). If any of these conditions are met, these foreign citizens are allowed to cross the state border, are registered and the place / address where they will stay or where the property / vessel is located will be recorded, along with the contact phone number and time of stay – including the date they plan to leave the Republic of Croatia.
  2. They have documentation proving the invitation by a business registered in the Republic of Croatia, the reason the business requires their visit to the Republic of Croatia, or an invitation to a business meeting. For these passengers crossing the border, it is necessary to enter the place / address where they will stay and the contact phone number and the duration of the stay – including the date they plan to leave the Republic of Croatia.
  3. All other foreign citizens who have a business reason, which cannot be foreseen at this time, and do not have the appropriate documentation, are instructed to send their intention to cross the state border (entry into the Republic of Croatia) to uzg.covid@mup.hr and their request will be addressed in the shortest possible timeframe. In addition an online form in lieu of email and Q&A related to this and the above is available here.

I am a citizen of a Member State of the EU/EEA and I have booked tourist accommodation in the Republic of Croatia. What documents do I need to have to enter the Republic of Croatia?

It is necessary to present the confirmation of accommodation booking in an accommodation establishment.

 

The confirmation of accommodation booking in an accommodation establishment includes:

Confirmation of accommodation booking of all accommodation service providers / all types of accommodation

Camp lease contract

Permanent berth contract in a nautical tourism port

Confirmation of berth reservation in a nautical tourism port

Travel agency voucher etc.

 

Further information may be found here and additional Q&A here and additional announcements will be made available in accordance with any newly published Civil Protection Directorate decisions.

 

Croatia has a relatively low number of total Covid-19 cases and almost no new cases over the last few days and continues to ease restrictions within the country. Further relaxation of existing restrictions is expected during the upcoming weeks, as the Civil Protection Directorate has begun with reinstating services and reopening previously closed businesses on a rolling, weekly schedule.

 

On May 13th the European Commission announced plans to enable freedom of movement across borders where the epidemiological criteria are similar and citizens can safely cross borders, while continuing to respect health and safety protocols, as well as any social distancing measures in place. Further information on the EC guidelines and recommendations may be found here.

 

It is expected that various freedom of movement measures within the EU will be put in place over the upcoming weeks. Borders will be open from May 29 for citizens of Austria, Switzerland, Slovakia, the Czech Republic and Hungary, and from June 15th for citizens of Germany and Poland as well as citizens of other non-EU countries.

 

All openings still require safety and hygiene measures, as well as social distancing to be respected as required: The latest Covid-19 information and accompanying measures may be found here: https://www.koronavirus.hr/en and additional visitor information may be found here.

 

Are the borders open?

Currently, as mentioned above, borders are open in line with the above-mentioned requirements.

 

Any travellers or citizens that are allowed entry or return to Croatia at this time are required to adhere to the recommendations of the Croatia Institute of Public Health . With the number of active Covid-19 cases decreasing, new measures are taken frequently and we expect further changes to border openings and protocols over the upcoming weeks. Prior to making plans, please contact your local consulate or embassy for the latest travel information and your home countries travel advisories, as well as to ensure that your travel falls within current guidelines.

 

Are there flights to Croatia?

Croatia currently maintains one daily return flight: Zagreb – Frankfurt – Zagreb and on May 25th flights Zagreb - Amsterdam – Zagreb commenced, both flights were operated by Croatia Airlines. Croatia Airlines has announced that they will begin service from and to Copenhagen effective June 1st and will also increase the daily flights from Frankfurt. Croatia Airlines continues discussions about reinstating other flights, such as Brussels and London, but all are pending further approval. For more information on Croatia Airlines flights, please check their website.

 

With the planned reopening of borders in the upcoming weeks, some commercial airlines have scheduled flights now available on their websites to various Croatian airports for June and/or July start dates (depending on the airline). If you already have tickets for upcoming travel and/or have a question regarding travel with a specific airline, it is best to contact the airline directly as most are updating their flight schedules on a week by week basis. Should you be unable to use your current flight ticket we recommend postponing your travel to a later date.

Please find a list of airline websites below*:

 

*the above list is not exhaustive and may be added to or removed from as information becomes available; some of the aforementioned airlines may not have announced exact flight dates and it is best to check directly with the airline for flight schedules, whereas others may or may not have announced the resumption of flights to Croatia.

 

Are there any domestic flights operating within Croatia?

Domestic flights have now resumed and currently include return flights between Zagreb and Split, as well as Zagreb and Dubrovnik. These flights are operated by Croatia Airlines and more information may be found here.

 

Are hotels currently operation in Croatia and if not, when are hotels, camps and other accommodation expected to reopen?

Many hotels, camps and other accommodation facilities have resumed operations in Croatia, although it is important to emphasize that accommodation facilities, were not banned from being open for accommodation services, but due to previous border closure and the restrictions imposed on hospitality facilities and restaurants, most hotels remained closed for economic, as well as health and safety reasons. However, as measures have eased, and various catering and hospitality facilities being allowed to operate since May 11th, provided they have implemented prescribed health and safety measures, the further opening of hotels, camps and accommodation facilities along with all accompanying facilities is ongoing, please check with the hotel, camp or accommodation provider directly for details on timing. Please note, all accommodation facilities are required to prescribe to the recommended health and safety procedures that may be found here.

 

Are restaurants open?

Since May 11th, restaurants and cafes have been allowed to operate, as well as provide outdoor seating and service provided they have implemented prescribed health and safety measures.

 

Are beaches, parks and outdoor recreational facilities open?

As measures begin to ease, public outdoor spaces have slowly reopened for public use including parks and public recreational facilities (including pools, aquaparks and thermal spas), however health and safety measures, as well as social distancing guidance still applies. We expect all beaches to be operational for public use, again keeping in mind that health and safety, as well as any social distancing measures in effect at the time will apply. The Zagreb Zoo reopened to the public and National Parks and Nature Parks reopened May 11th, provided they implemented and adhere to the prescribed and applicable health and safety measures.

 

Are private boats allowed to enter Croatian waters and or mooring in Croatia? What is the situation with nautical tourism?

The Ministry of the Sea, Transport and Infrastructure has issued new guidelines regarding entry into Croatian waters for boat owners, but also for those chartering vessels in Croatia.

Full details and instructions may be found here.

 As we approach the main summer months, further relaxation of measures is expected.  Nautical tourism is highly popular in Croatia and we are ensuring that each new measure aids in returning nautical tourists to our country, however, there is an overall clear emphasis on health and safety.

 

Is there public transportation available within Croatia? Within and/or to and from various cities and regions.

Since May 11th travel within Croatia is no longer restricted and as such the reinstatement of various bus routes between cities and regions in Croatia has taken effect. For schedules and information on reinstated routes it is best to check with the local bus stations. Contact information for major stations may be found here.

 

Croatian domestic rail service is also available on certain routes and timetables and availability may be found here.

 

Is there passenger traffic and/or public ferry transport available to and from the Croatian islands?

Travel to and from all Croatian islands is now possible from the mainland and between islands where such a service exists.

For information on ferry lines operated by Jadrolinija please check here.

Information on additional ferry and catamaran lines to and from Croatia and/or to and from Croatian islands from the mainland may also be found via:

 

Krilo

Rapska Plovidba

Split Express**

SNAV*

Venezia Lines*

Adriatic Lines*

Trieste Lines*

 

*As with airlines, this list may not be exhaustive and the timetables and start of service is dependent upon the individual company. Please check directly with the service provider in order to ensure accuracy, as timetables and service may change at any time. **This service is currently not operational, please check company updates directly for new information.

 

Additional Information

Various recommendations and guidelines for the tourism sector may be found here or via the Croatian Institute of Public Health here.

 

Transiting through Croatia

If you are travelling through Croatia to another country, please note that there are specific guidelines in place regarding this. Travel is limited to the main highways and stops are limited. All transiting passengers are instructed to follow the guidance provided by the border control officers. A map of approved roadways may be found here (currently only in Croatian).

 

What in case I get infected by Covid-19?

In case you identify any symptoms that are similar to the mild flu-like symptoms, such as: fever, cough, shortness of breath, muscle pain and fatigue, or you had a close contact with a confirmed or suspected case of coronavirus infection, immediately call your doctor or epidemiological service. Describe your symptoms and follow their advice. We suggest calling by phone before going to the doctor's office.